To ensure equal Internet access for all HughesNet subscribers, Hughes_® Europe maintains a running average Fair Access Policy (FAP). ­

Fair Access establishes an equitable balance in Internet access across satellite broadband services by service plan for all HughesNet customers regardless of their frequency of use or volume of traffic. To ensure this equity, customers may experience some temporary throughput limitations. This policy applies to all service plans including "Unlimited" plans.

HughesNet system usage data indicates that approximately 5% of subscribers are responsible for a disproportionate share - often as much as half - of the total HughesNet service traffic. Unfortunately, many of those subscribers are not using HughesNet for its intended purpose. To ensure that all HughesNet subscribers have fair and equal access to the benefits of the Satellite broadband service, HughesNet has enacted a Fair Access Policy to prevent abusive consumption of bandwidth by a handful of users.

FAP is straightforward: based on an analysis of usage data, Hughes has established a HughesNet usage threshold well above the maximum typical usage rates. When a customer exhibits patterns of system usage which exceed that threshold for an extended period of time, the FAP may temporarily limit that subscriber's throughput to ensure the integrity of the system for all HughesNet subscribers. Typically, the restrictions will be lifted if the customer's usage in a given period stays below the FAP threshold. A secure online portal designed to support customers of authorised VARs and Dealers with near real time information on a given site connection is available. You will be able to view your connection type and service status. To leverage this secure online tool, simply register at http://services.hnseu.com/ibg